We understand that sometimes you may need to change or cancel an order.
Cancelling an Order
If you wish to cancel your order before it has been dispatched, please contact us as soon as possible.
Email: info@thelunvera.uk
Phone: +44 121 214 7214
Please provide your order number so that we can locate your order quickly.
Because orders may be processed shortly after being placed, we cannot guarantee that a cancellation request can be completed before dispatch.
After Dispatch
If your order has already been dispatched, cancellation may no longer be possible. In this situation, you may need to follow our Returns & Refunds Policy.
Refunds
Where a cancellation is successfully processed, any applicable refund will normally be made to the original payment method.
Processing times may vary depending on your payment provider.
Consumer Rights
Nothing in this policy affects any cancellation or other rights you may have under applicable UK consumer law.
For assistance, please contact:
The Lunvera
Email: info@thelunvera.uk
Phone: +44 121 214 7214