How can I place an order?
Browse our collections, select the item and size you want, add it to your basket and proceed through checkout.
How can I contact The Lunvera?
You can contact our customer support team by email at info@thelunvera.uk or by phone on +44 121 214 7214.
Can I change or cancel my order?
If your order has not yet been dispatched, contact us as soon as possible. We will try to accommodate your request, but changes or cancellations cannot always be guaranteed.
How long does delivery take?
Delivery times depend on the shipping option selected and your delivery location. Please see our Shipping & Delivery page or the delivery information shown at checkout.
Can I return an item?
Eligible items can generally be returned in accordance with our Returns & Refunds Policy and applicable consumer rights.
What condition must returned clothing be in?
Unless the item is faulty or otherwise covered by applicable consumer rights, returned clothing should generally be unworn, unused and in its original condition, with tags attached where applicable.
What if I receive a faulty or incorrect item?
Please contact us as soon as possible at info@thelunvera.uk and provide your order number and relevant details. We will advise you on the next steps.
How will I receive my refund?
Eligible refunds are generally made to the original payment method. Processing times may vary by payment provider.
How do I choose the correct size?
Please refer to our Size Guide before ordering. If you are unsure, you can contact our customer support team for assistance.
Are payments secure?
We use payment processing services designed to securely handle online transactions.
Do you offer international delivery?
International delivery availability depends on the destination and options offered at checkout.
Still Have Questions?
We're happy to help.
Email: info@thelunvera.uk
Phone: +44 121 214 7214