We want you to feel confident when shopping with The Lunvera.

If you are not completely satisfied with your purchase, you may be able to return eligible items in accordance with our return policy and applicable consumer rights.

Return Period

Please request your return within [insert number] days of receiving your order.

Items must generally be returned within the applicable return period.

Return Conditions

Returned items should be:

• Unworn and unused

• In their original condition

• Free from stains, odours, makeup or other marks

• Returned with original tags where applicable

• Returned with original packaging where reasonably possible

For hygiene reasons, certain items may not be eligible for return where applicable.

How to Request a Return

To request a return, please contact:

Email: info@thelunvera.uk

Please include:

• Your order number

• The item(s) you wish to return

• Reason for the return, where applicable

Our customer service team will provide the relevant return instructions.

Refunds

Once your return has been received and inspected, an eligible refund will be processed using the original payment method where possible.

Please allow [insert timeframe] for the refund to appear in your account, depending on your payment provider.

Faulty or Incorrect Items

If you receive an incorrect, damaged or faulty item, please contact us as soon as possible with your order number and photographs where appropriate.

We will review the issue and advise you on the appropriate resolution.

Your Statutory Rights

Nothing in this policy is intended to limit or exclude any rights you may have under applicable consumer protection law.

The Lunvera
Email: info@thelunvera.uk
Phone: +44 121 214 7214