Privacy Policy

Last updated: 29 Sep 2026

At The Lunvera, we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use and protect information when you visit or purchase from our website.

Information We Collect

Depending on how you interact with our website, we may collect information such as:

Your name
Billing and delivery address
Email address
Telephone number
Order and transaction information
Information you provide when contacting customer service
Website usage and technical information

How We Use Your Information

We may use your information to:

Process and fulfil orders
Arrange deliveries
Process returns and refunds
Respond to customer enquiries
Provide customer support
Improve our website, products and services
Prevent fraud and protect our website
Meet applicable legal and regulatory requirements

Payment Information

Payments may be processed securely through third-party payment providers. We do not necessarily store complete payment card details on our own systems.

Cookies

Our website may use cookies and similar technologies to provide essential functionality, remember preferences, understand website usage and improve your experience.

Please see our Cookie Policy for further information.

Sharing Information

We may share relevant information with trusted service providers where necessary to operate our business, such as payment processors, delivery providers, website providers and technology services.

We do not sell your personal information.

Data Security

We take reasonable measures to protect personal information against unauthorised access, loss, misuse or disclosure.

Your Rights

Depending on applicable data protection law, you may have rights concerning your personal information, including rights to access, correct or request deletion of certain information.

To make a privacy-related request, please contact:

Email: info@thelunvera.uk