We know how exciting it is to receive your new clothing, so we aim to make tracking your order as easy as possible.

How Tracking Works

Once your order has been dispatched, tracking information may be provided where the selected delivery service supports tracking.

You can use the tracking information provided by the delivery carrier to check the progress of your shipment.

Haven't Received Tracking Information?

If your order has been dispatched but you have not received tracking information, please contact our customer service team.

Email: info@thelunvera.uk
Phone: +44 121 214 7214

Please include your order number.

Tracking Updates

Tracking information may take some time to update after an order has been handed to the delivery carrier.

Occasional delays in tracking updates can occur and do not necessarily mean that your parcel has stopped moving.

Delivery Problems

If tracking indicates that your parcel has been delivered but you cannot locate it, or if the parcel appears to be delayed, please contact us so we can advise you on the next steps.

The Lunvera
Email: info@thelunvera.uk
Phone: +44 121 214 7214